Customer Service

Our customer service and the control center

Choose the level of service that you need. We offer you guaranteed maximum response times of eight or four hours. And if you wish, we will assign you a personal contact person. In addition, every user is getting access to our Escrow Control Center (ECC). This control center shows every user real-time-information depending on the role that the customer has defined for this user. The ECC is easily accessible, self-explanatory and 24/7 available. You will enjoy it. It gives all information about all services and up-loads at any time. It can be used to make changes to your escrow process online, for example adding or removing depositor or beneficiaries.
The ECC is so intuitive that you can even use it for immediate self-onboarding. It guides you comfortably through the set-up-process and shows in each single step what you need. Adjust everything to your needs and use our digital escrow immediately if you like.

TYPO3 Internetagentur